Family Registration Terms and Conditions
Terms and Conditions
The Client agrees to be bound by the terms as set out below when accepting details of, or engaging an applicant introduced by Au Pair House.
INTRODUCTIONS ARE CONFIDENTIAL
The passing of an introduction to another person or company which results in an engagement of the referred person’s services renders you the client liable for payment of the Agency fees. Au Pair House will verify visa, passport and criminal records for all full time applicants only. Any other information related to candidate and family, credentials, qualifications, and references supplied to Au Pair House are made available to our clients in confidence so that they can check the references if they wish. Au Pair House is simply providing an introductory service. The families and the Au Pair must satisfy themselves with regards to each other and the terms of the agreement between them and they are at liberty to obtain their own legal advice in this regards.
Au Pair House accepts NO LIABILITY for Au Pair House, its staff, au pairs, families or any applicants for any damage, compensation, loss or any other claim resulting from the employment of the Au Pair live in, introduced or placed by Au Pair House. Written confirmation must be received by the Agency before the applicant can take up residence with the client. Payment of the placement fee is due prior to the au pair arrival.
Pocket money to au pairs must be done by the Host Family directly to the au pair at the end of each week, preferable by Friday, weekends are free for au pairs unless there is prior arrangement and agreed upon by both family and au pair.
Baby-sitting must be organised in advance and agreed by both parties, it should be considered as extra assistance along with extra pocket money.
Full-time Au Pair programs use the below pocket money examples
25 hours assistance minimum pocket money $175
30 hours assistance minimum pocket money $210
35 hours assistance minimum pocket money $245
40 hours assistance minimum pocket money $280
Some part time and Demi pair candidates may receive pocket money.
This pocket money depends on the candidate. Families will be notified if the candidate they are interested in will receive pocket money and how much. The family can then make a decision if they wish to interview and or proceed with the candidate.
AU PAIR BOOKING & PLACEMENT FEE
Full time Au Pair $795, Part time Au Pair $395 and Demi Pair is $110
The placement fee is per candidate and is payable as soon as Au Pair House confirms the placement. The family will receive an invoice to be paid prior to the au pair arrival. Interest at the rate of 10% per annum shall accrue on all monies payable to Au Pair House and not paid by the due date, until such time as such monies are paid in full. An additional penalty of 10% will be charged after a second reminder for non-payment of the account. In the event that the family cancels a booking less than 15 days prior to the commencement date no refund will be made.
In the event of the Customer (family or au pair) being in default of their obligation to pay the overdue invoice, it is then referred to a debt collection agency, and/or law firm for collection. The Customer shall be liable for all recovery costs incurred by Au Pair House and its nominated debt collection method.
REPLACEMENT GUARANTEE & REFUND
In the case that a placement is found not suitable, for reasonable reasons, the family must give two weeks’ notice to Au Pair House. Au Pair House will offer at no extra cost a replacement to the family if termination occurs during the first month of placement. This replacement offer will only be available in the reasonable opinion of Au Pair House, along with Au Pair Houses assessment of the termination request, taking in to consideration the level of effort and actions taken by the family to overcome the original issues. Replacements are only available for requests received during the first month of placement and according to the availability of Au Pair candidates. Au Pair House cannot guarantee a replacement matching previous requests related to the first placement eg age of Au Pair, level of experience. For the replacement, if any of the available Au Pair candidates are deemed not satisfactory by the family, then Au Pair House cannot be held responsible for any matter relating to the families situation.
Au Pair House do not undertake to replace an Au Pair if one has departed prematurely for any reason that is considered detrimental to their welfare whilst staying with the host family. This includes any misleading information given to Au Pair House by the host family, or any other changes to the original registration and family profile, without consulting the Au Pair and Au Pair House. In the event of any violation to the terms and conditions the Au Pair shall be entitled to terminate the agreement with immediate effect. There are no trial periods. If the family cancel the program between 28 days and 15 days before commencement date, a refund of 50% of the placement fee will be available to the family. If the cancellation is less than 15 days prior to the start date there is no refund.
VARIATION OF DUTIES OR DUTY HOURS
In the event that a host family decides to substantially change their duty roster days and/or hours without notifying Au Pair House after the au pair has arrived to commence her duties, and if the understanding between the host family and the au pair cannot be resolved, a 14 day notice of relocation for the au pair will apply. Written notification by the host family is required. Once an au pair has been placed with a family and placement has commenced, the responsibility of replacement no longer applies if the family has decided to change the hours and duties. A fresh application must be made by the host family with the changed duty hour’s roster fully described. For families hosting full-time Au pairs, the weekly payment to au pairs must be done by the family every week, with no failure, preferable by Friday of each week.
The Placement fee is due prior to the au pair arrival, as per date on the invoice issued. The invoice is raised after you have booked our candidate and confirmed the placement within the family. The fee charged to the client for any individual is only applicable to one engagement.
A further fee will be charged by Au Pair House for each re-engagement.
The management of Au Pair House reserves the right of offering its services to applicants and host families. Except as expressly provided in the terms and conditions, all warranties, undertakings or representations whether express, implied, statutory or otherwise relating in any way to this agreement are excluded. Without limiting the generality of the foregoing, Au Pair House shall not be in any way liable to the family for any damages, compensation, loss or any other claim arising from the placement of the Au Pair introduced or placed by Au Pair House.
The family shall keep Au Pair House, its personnel and agents fully and effectively indemnified against loss of or damage to any property or injury to or death of any person caused by negligent act of omission or breach of this agreement by the family, its invitees or agents and shall pay to Au Pair House all reasonable costs, charges and loses sustained or incurred by Au Pair House as result of Au Pair House being prevented or delayed from performing its obligations under this agreement by reason of any act or omission of the family, its invitees or agents.
PAYMENT OF ACCOUNTS
Booking and placement fees are payable by direct bank deposit and credit card
Payment details will be provided with the placement invoice.