INFO FOR FAMILIES – MATCHING PROCESS

Au Pair House has created an application form for the Full-time and Demi-Package that will assist and help simplify the search for a match between the family and Au Pair.

Full-time Au Pair Package:

• Fill out the Full-time Au Pair / Family application form and send to Au Pair House
• Au Pair House will send a questionnaire and extra information to be read and answered by the family. After completion, the family sends them back to Au Pair House. All forms and information are exchanged via email. Au Pair House starts the matching process with available Au Pairs candidates.
• Au Pair House will Au Pair candidate profiles when available to the family. If a positive match occurs, the family must notify Au Pair House within 2 days.
• Once the family information is accepted by both the Au Pair and family, Au Pair House will send to the family:
  • Contact details of Au Pair, so the family and Au Pair can contact each other for final details and to introduce themselves, starting a friendly relationship before arrival.
• 72 hours after sending the contact details to the family and Au Pair, both parties must confirm the placement. Once all confirmed, Au Pair House will send to both:
  • Agreement Form and invoice for payment to the family.
• Au Pair House must receive agreement signed by the Au Pair and family (along with payment) in 4 days.
• Once agreement is received, Au Pair House will send to the Au Pair:
  • Confirmation of Enrolment
  • Airport transfer details for arrival – if requested as extra service (extra cost)*
  • Contact via email, once a week for the length of the program by Au Pair House for support.
• *OPTIONAL SERVICE FOR ARRIVAL – (Fees are charged):
  • Once the Au Pair arrives in Australia or at the arranged meeting point, Au Pair House will:
  • Transfer Au Pair to family home
  • Orientation Session/ Pack

Demi-Pair Package only

• Fill out application forms and send to Au Pair House.
• Au Pair House will match family with Au Pair profile and requests.
• Au Pair House sends to family the Au Pair profile and all information related to the arrival.
• Family accepts or does not accept the Au Pair, if not; Au Pair House sends more options when available.
• Once the Au Pair information is accepted by the family, Au Pair House will send to the family:
  • Agreement Form
  • Invoice for fee payment
• Au Pair House must receive payment by the due date on the invoice.
• Once payment is received, Au Pair House will keep in contact with the family and Au Pair until arrival date via email.
• Once the Au Pair arrives in Australia or at the arranged meeting point, Au Pair House will:
  • Transfer the Au Pair to the family home
  • Orientation session will be received on arrival, Au Pair House will keep in contact with families once a month via email.

We cannot guarantee placement for all families that are registered with Au Pair House. * Payment is only required after the Au Pair arrival details and placement with family are confirmed.